Driver Terms & Conditions

    August, 2024

    Application Name EAZY.

    EMG Technology Provider

    Ethiopia, Addis Ababa 

    Good Wishes from EAZY!

     

    Last updated on August 26, 2024

     

    1. Introduction

    By clicking the “I ACCEPT” button, you agree to these Terms and Conditions, which constitute a legally binding agreement between you (the "User") and EMG Consulting Technology Provider ("EMG"), the developer of Super EAZY. This agreement covers your access to and use of the Super EAZY application and related services. If you do not agree with these terms, you must not use the app or its services. EMG reserves the right to update these terms at any time, and your continued use of the app indicates acceptance of any changes. The governing law is based on the legal frameworks of Ethiopia, specifically the Constitution of the Federal Democratic Republic of Ethiopia.

     

    2. Eligibility

    To be eligible to drive for EMG EAZY Super App, you must:

    • Be at least18 years old.
    • Hold a valid driver's license in Ethiopia.
    • Have a registered, roadworthy, and insured vehicle.
    • Pass any required background checks or vehicle inspections.
    • Comply with all local transportation and safety regulations.

     

    3. Registration and Account

    You must register an account on the Platform to provide ride-hailing services.

    You are responsible for maintaining the confidentiality of your account information.

    EMG EAZY Super App reserves the right to suspend or terminate accounts if any false or misleading information is provided.

     

    4.Driver Obligations

    As a driver for EMG EAZY Super App, you agree to:

    Provide safe and lawful transportation services to passengers.

    Maintain your vehicle in good condition and ensure it meets all safety standards.

    Abide by all applicable traffic laws and regulations.

    Be respectful and professional towards passengers at all times.

    Not discriminate against any passenger based on race, gender, religion, or other personal characteristics.

     

    5. Fares and Payment

    The fare for each ride will be calculated based on the Platform’s pricing model.

    EMG EAZY Super App will deduct a commission from the fare for each trip.

    Payments will be processed and transferred to your bank account as per the payment schedule outlined by the Company.

     

    6. Driver Cancellation Rules

    Drivers are expected to accept and complete ride requests unless exceptional circumstances arise. Repeated or unwarranted cancellations can negatively impact the user experience and may result in penalties. The following cancellation rules apply:

    • Cancellation Fee: In the event that a driver cancels a ride after accepting it, a cancellation fee may be charged to the driver if the cancellation occurs without valid reason. This fee will be deducted from future earnings.
    • Valid Reasons for Cancellations: Valid reasons for cancellations include but are not limited to:
    • Passenger not showing up within the allocated waiting time.
    • Passenger providing misleading or inaccurate pick-up information.
    • Vehicle breakdown or personal emergency (proof may be required).
    • Multiple Cancellations: If a driver cancels multiple rides within a short period like more than 3 cancellations in 24 hours without valid reasons, the driver will receive a warning notification on the app.

     

    Consequences of Repeated Cancellations:

    1. First Warning: If a driver cancels multiple rides, the app will issue a warning, reminding the driver of their obligations.

    2. Second Warning: If cancellation behavior continues, the driver may face temporary suspension from receiving ride requests for a specified period.

    3. Final Action: Continued cancellation behavior after repeated warnings can result in permanent suspension from the platform or further penalties as deemed appropriate by the Company.

     

    Cancellation Impact on Driver Rating: Cancellations without valid reason can affect the driver’s rating on the Platform. Consistently low ratings due to cancellations may result in suspension or termination of the driver’s account.

     

    7. Termination

    EMG EAZY Super App reserves the right to terminate or suspend your account if:

    • You breach these terms and conditions.
    • You receive repeated negative feedback from passengers.
    • You engage in illegal activities or violate the Company’s code of conduct.
    • You repeatedly cancel rides without valid reasons.

     

    8. Insurance and Liability

    You are responsible for having adequate personal vehicle insurance, as required by law.

    EMG EAZY Super App is not liable for any damages or accidents that occur while you are providing services.

     

    9. Modifications to Terms

    EMG EAZY Super App reserves the right to modify these terms and conditions at any time. Drivers will be notified of any changes, and continued use of the Platform signifies acceptance of the updated terms.

     

    10. Dispute Resolution

    In case of any disputes, drivers must first contact the Company’s support team support@super-eazy.com to resolve the issue. If a resolution cannot be reached, disputes will be handled in accordance with the laws of Federal Democratic Republic of Ethiopia.

     

    11. Governing Law

    These terms and conditions are governed by the laws of Federal Democratic Republic of Ethiopia.

     

    Contact Us

    If you have any questions about this terms and conditions, You can contact us:

     

    • By visiting this page on our website: www:super-eazy.com 
    • By sending us an email:support@super-eazy.com