Terms & Conditions

    August, 2024

    Application Name EAZY.

    EMG Technology Provider

    Ethiopia, Addis Ababa 

    Good Wishes from EAZY!

     

    Our Terms and Conditions was last updated on August 26, 2024

     

    Acceptance of Terms

    By clicking the “I ACCEPT” button, you agree to these Terms and Conditions, which constitute a legally binding agreement between you (the "User") and EMG Consulting Technology Provider ("EMG"), the developer of Super EAZY. This agreement covers your access to and use of the Super EAZY application and related services. If you do not agree with these terms, you must not use the app or its services. EMG reserves the right to update these terms at any time, and your continued use of the app indicates acceptance of any changes. The governing law is based on the legal frameworks of Ethiopia, specifically the Constitution of the Federal Democratic Republic of Ethiopia.

     

    Definitions

    - "Application" refers to Super EAZY, a platform available on both web and mobile, providing users with access to multiple services, including transportation, delivery, and more.

    - "Services" refer to the functionalities available through the app, such as transportation, delivery, and other on-demand or scheduled services provided through partnerships with third-party vendors.

    - "User" refers to anyone who creates an account to access the Super EAZY platform.

    - "Service Providers" refer to the third-party vendors (e.g., drivers, merchants, service personnel) who offer their services through the Super EAZY platform. EMG acts solely as a facilitator and is not responsible for the quality of services provided by these third-party partners.

     

    Eligibility

    To use the Super EAZY application:

    • Minimum Age: You must be at least 18 years old to create an account and access the services. If you are younger, you may only use the application with the supervision and approval of a parent or legal guardian.
    • Legal Capacity: You must have the capacity to enter into a legally binding contract under Ethiopian law. If you do not meet these criteria but continue to use the app, you represent that any contract entered into on your behalf is authorized by a legal guardian.

     

    Account Creation and Security

    • Account Setup: To use Super EAZY services, you must create an account by providing accurate and up-to-date personal information, such as your name, email address, and phone number. You are responsible for maintaining the confidentiality of your login credentials.
    • Account Security: You must not share your One-Time Password (OTP) or any verification code with anyone. If you suspect unauthorized access to your account, you must notify EMG immediately.
    • Linked Accounts: You may link your Super EAZY account to third-party platforms for services such as payments or loyalty programs. These linked accounts can be managed and unlinked through the app settings. Any activities conducted through linked accounts will be your responsibility.
    • Account Transfers: Your account is personal and cannot be transferred, sold, or assigned to any other individual without prior written consent from EMG.

     

    Use of Services

    • Service Facilitation: Super EAZY acts as an intermediary, connecting you to various third-party service providers such as drivers, delivery services, and vendors. While the app helps you find these services, the actual provision of services is the responsibility of the third-party providers.
    • Location-Based Services: Many of the services, such as transportation, depend on accurate location data. To use these services, you must enable location tracking on your device. Without enabling location, some features may be unavailable.
    • Right to Refuse Services: Service providers have the discretion to accept or reject service requests, and users retain the right to choose not to use the services at any time.
    • User Decisions: You are fully responsible for the decisions you make while using the app, such as accepting or declining services. EMG does not bear liability for user decisions made through the platform.

     

    Fees and Payments

    • Service Fees: EMG may charge a Convenience Fee for facilitating access to third-party services through the Super EAZY platform. This fee is disclosed to the user before confirming a service.
    • Additional Charges: In addition to the basic service fees, users may be required to pay extra charges, including but not limited to tolls, taxes, or other government-imposed fees. These will be added to the total service cost.
    • Payment Methods: Users can choose from various payment methods, including:
    • Cash: Payment can be made in cash directly to the service provider at the end of the service.
    • Digital Payments: Users can pay using credit/debit cards, bank transfers, or other digital payment methods supported by Super EAZY. Users are responsible for ensuring the payment method they choose is valid and active.
    • Receipt of Payment: A digital receipt will be provided at the end of each transaction, detailing the total cost, including any additional charges.

     

    Cancellations and Refunds

    • Cancellation by User: You can cancel a service request at any time, but a Cancellation Fee will apply if the service is canceled more than five (5) minutes after a service provider (e.g., driver) has been assigned to your request.
    • Provider Delay: If a service provider (e.g., driver) is more than five (5) minutes late, you may cancel the service without incurring a cancellation fee.
    • Refund Policy: Any applicable refunds for canceled services will be processed according to the payment method used during the transaction. Refund times may vary depending on the bank or payment provider.

     

     User Responsibilities

    • Legal Compliance: Users must use the Super EAZY app in compliance with all applicable laws, including but not limited to anti-fraud, anti-money laundering, and consumer protection laws.
    • Respectful Behavior: When interacting with service providers, users must maintain respectful and lawful conduct. Threatening, abusive, or inappropriate behavior will not be tolerated and may result in suspension or termination of your account.
    • Responsibility for Misuse: Users are responsible for any misuse of their account, including unauthorized transactions, fraudulent activity, or violations of these terms. If a third party gains access to your account and commit a violation, you will be held accountable unless you can prove timely reporting of the unauthorized access.

     

    Intellectual Property

    • Ownership Rights: All intellectual property rights in the Super EAZY application, including but not limited to trademarks, logos, design, and content, remain the exclusive property of EMG Consulting Technology Provider.
    • User License: You are granted a limited, non-exclusive, non-transferable, revocable license to use the Super EAZY application for personal use only. You are not permitted to resell, distribute, or modify any part of the application or its content.
    • Prohibited Actions: Users may not attempt to reverse-engineer, decompile, or create derivative works based on the Super EAZY application. Any such actions will result in immediate termination of the user license and possible legal action.

     

    Privacy and Data Collection

    • Data Usage: By using Super EAZY, you agree to allow EMG to collect and use your data, including personal and technical information, for purposes related to service delivery, fraud prevention, and app performance improvement.
    • Location Tracking: Super EAZY may collect location data to provide location-based services. Users have the option to disable location tracking, but doing so may limit the functionality of the app.
    • Third-Party Sharing: EMG may share your data with third-party service providers as required to fulfill services (e.g., sharing location with a driver for pickup). All data will be handled according to Ethiopian data privacy laws.

     

    Governing Law

    These Terms and Conditions are governed by the laws of the Federal Democratic Republic of Ethiopia. Any disputes arising from the use of Super EAZY or these terms shall be resolved in the courts of Addis Ababa. Arbitration may be used to resolve disputes, as outlined by Ethiopian law, before escalating matters to a formal court process.

     

    Limitation of Liability

    • No Warranty: Super EAZY is provided "as is" without any warranties, express or implied, regarding the app’s performance, accuracy, or suitability for any purpose.
    • Third-Party Services: EMG is not responsible for the quality, performance, or safety of third-party services accessed through Super EAZY, including transportation, delivery, or other on-demand services.
    • User Risks: Users assume all risks associated with the use of Super EAZY, including delays, system interruptions, or service failures caused by third-party providers. EMG will not be held liable for any damages, including lost profits or data.

     

    Termination

    • Termination by EMG: EMG reserves the right to terminate or suspend your account at any time for violations of these Terms and Conditions or for any reason deemed necessary by the company.
    • Termination by User: Users may delete their Super EAZY account at any time by accessing the account settings within the app or contacting customer support. Upon termination, any outstanding obligations (e.g., payments, fees) must still be fulfilled.
    • Effect of Termination: Upon termination, users must cease all use of the Super EAZY application and delete any copies of the app from their devices. Termination will not affect any rights or obligations accrued before the date of termination.

     

    For any queries, assistance, about this terms and conditions, You can contact us:

     

    By visiting this page on our website: www:super-eazy.com 

    By sending us an email:support@super-eazy.com